Citizen Charter of Divisional Secretariat

Ser.No Service provided  Main document to be produced  Max time taken to serve  Main officer responsible
1. countersigning of residency certificates National Identity Card 03 Minutes Certification officer/AO/Ast.Div.Sec
2. Issuing of valuation certificates Completed certificate ½ Hour Divisional Secretary

Issuing of income certificates

Application certified by the div secretariat ½ Hour Asst Div Sec/Div Sec
4.  Issuing Birth/Death/Marriage Certificates  Formless process  05 Minutes  Additional Dist. Registrar  
5.  Approval to release of compulsory savings  Respective application form  05 Minutes  Div Sec/Ast.Div.Sec  
6.  Issuing Dry Rations cards  Relevant application  10 Minutes  Asst Div Sec  

Issuing of Income certificate

 Application with the documents  1 Hour  Accountant  
8.  Issuing of assessment certificate  Assets deed with recommendation from GN  ½ Hour  Div Sec  
9.  Issuing of land license after approval  Approved Application  1 day  Div Sec  
10.  Recommendation of miscellaneous  subsidies  Prescribe from with recommendation from social services officer  1Week  Div Sec / Asst Div Sec  
11.  Approval of public donations  Prescribe from with recommendation from social services officer  4Days  Div Sec / Asst Div Sec  
12.  Payments of samurdhi grants  Application with written supporting documents  3 Days  Div Sec / Asst Div Sec  
13.  Subsidies paid by Social Development Fund  Application with recommendation  1 Days  Div Sec  
14.  Provision of solutions for electricity objections  Electricity objections summons letter  2 Weeks  Div Sec / Asst Div Sec  

Approval of loans mortgages on land title deed

 Land title deed  1 Day  Div Sec  

Recommending Electricity Application

 Recommended application with deed  

½ Hour


AO/Asst Div Sec

17.  Issuing of license to transport animals  Application approved by veterinary surgeon  ½ Hour  Asst Div Sec  
18  Issuing of timber permit  Recommended Application  2 Days  Div Sec  
19.  Issuing of senior citizenship Identity Card  Birth Certificate or Identity card  1 Day  Asst Div Sec  
20.  Transferring of ownership of gift of land  Deed of land and application  2 Weeks  Div Sec  
21.  Naming of succession  for gifted land  Common 155 application with recommendation  3 Weeks  Div Sec  
22.  Registration of birth after prescribe time  Application together with documentary evidence  4 Weeks  Additional District Registrar  
23.  Provision of disaster loans  Application with recommended from GN /  2 Weeks  Asst Div Sec  
24.   Issuing of timber transport license  Application  4 Weeks  Div Sec  
25.  Naming of transfer of license land  License and GN report  1 Day  Div Sec  
26.  Issuing of liquor permit  

Recommended report from excise dept

 2 Hours  Div Sec  
27.  Submitting of National Identity Card to RGD  Application recommended by GN  

3 Days

 AO/Asst Div Sec  
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